How We Use Information
Information may be used to create and manage your account, provide customer support, process subscriptions and payments, verify account security, manage your hosted service, and communicate important service information.
JACKSON HOSTED SERVICE
Privacy & Data Protection
We take the privacy and security of customer information seriously. This page explains how information is handled when you use the Jackson Hosted Service customer portal.
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Privacy First
Your information is handled responsibly.
Information We Collect
Depending on the services you use, Jackson Hosted Service may collect information such as your name, email address, phone number, account details, subscription information, payment records, and information required to provide your hosted trading service.
Payment Information
Payment transactions are processed through the configured payment provider. Jackson Hosted Service does not need to store your full card or payment credentials in order to manage your account and subscription records.
Account Security
Account credentials, verification codes, authentication information, and other security-related information should be kept confidential. You are responsible for protecting access to your account and notifying support if you suspect unauthorized access.
Service & Trading Information
Jackson Hosted Service provides a hosted environment for users to run and manage their MetaTrader 5 (MT5) Expert Advisors (EAs). We may process MT5 account details, EA settings, trading configurations, connection status, and technical logs as necessary to provide and maintain the hosted service.
Jackson Hosted Service is not a financial broker, bank, investment adviser, or asset manager. We do not provide brokerage services, hold or manage your trading funds, or guarantee trading profits. Trading takes place through your chosen broker and MT5 account. You remain responsible for your broker, account settings, EA configuration, and trading decisions. Forex trading involves risk, including the possible loss of your capital.
We use service and trading information to operate, maintain, secure, troubleshoot, and support your hosted EA service and to meet applicable legal obligations.
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Information Sharing
Information may be shared with service providers when necessary to operate the platform, process payments, provide communications, maintain infrastructure, or deliver requested services. We do not use customer information for purposes unrelated to operating and supporting the service without an appropriate basis.
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Data Retention
Account and transaction information may be retained for as long as reasonably necessary to operate the service, maintain accurate records, resolve disputes, meet security requirements, or comply with applicable obligations.
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Your Responsibility
Please make sure that the information associated with your account is accurate and that your login credentials, verification codes, and security settings are not shared with other people.
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Data Security & MT5 Credentials
We take the confidentiality and security of your information seriously. MT5 credentials are encrypted in transit and at rest using appropriate security measures. These protections are intended to help prevent unauthorized access, disclosure, alteration, or loss.
Your MT5 credentials are used solely to connect and configure your EA and enable the hosted service to communicate with the relevant MT5 trading environment. We do not sell or disclose your MT5 credentials to third parties for advertising, marketing, or unrelated purposes. Access is restricted to authorized systems and personnel where necessary to operate, maintain, or secure the service.
We may use infrastructure or technical service providers to operate the service. Where they process information on our behalf, that processing should be limited to providing or securing the service and subject to appropriate safeguards. No internet-connected system can be guaranteed completely secure. Please protect your login details and notify support if you suspect unauthorized access.
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Data Ownership, Access & Deletion
You retain your rights and interests in the personal information, MT5 account information, and trading-related data you provide, subject to applicable law and the rights of others. Providing information to us does not transfer ownership of your MT5 account or trading funds to Jackson Hosted Service.
You may request access to or correction of your personal information, and request deletion of your account and associated data, at any time. You can submit a deletion request through available account settings or by contacting our support team. We will process valid requests within a reasonable period, subject to applicable legal requirements and legitimate security, fraud-prevention, dispute-resolution, and recordkeeping needs.
Deleting your MT5 credentials or account may interrupt or end your hosted EA service. Where information must be retained for a lawful or legitimate purpose, we will retain only what is necessary for that purpose and handle it in accordance with applicable requirements.
QUESTIONS?
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Need help with your privacy or account information?
Contact Jackson Hosted Service support if you have a question about your account information, security, or the way your information is handled.
Privacy information should be reviewed periodically as the service develops and applicable requirements change.