Refund Policy

Three-Day Request Window

Please submit your refund request within three calendar days of the successful payment date. This is the standard request window, not a guarantee that a refund will be approved. Exceptions may apply where required by law or where we approve an exception after reviewing the circumstances.

Situations That May Qualify for Review

A request may qualify for review when:

• The same subscription payment was charged more than once.
• You paid, but our system failed to activate your subscription.
• A significant technical failure caused by Jackson remains unresolved within a reasonable time.
• You report a payment as unauthorized. We will investigate promptly and follow applicable law and payment-provider procedures.

We may ask for relevant information or evidence to verify the payment and understand the problem before making a decision.

Requests That Generally Do Not Qualify

Unless applicable law requires otherwise, or the circumstances justify an approved exception, refunds generally are not provided solely because:

• You change your mind after successfully using the service.
• You experience trading losses or do not achieve an expected trading result.
• Your broker, internet connection, device, or other third-party service has a problem outside our reasonable control.
• Incorrect account or connection details were supplied by the customer.
• The request is submitted outside the standard three-day window.

These exclusions do not override mandatory consumer rights, payment-provider obligations, or rights relating to unauthorized transactions.

How to Request a Refund

Contact our support team through the official Support Center and provide the following information:

• Your Jackson Hosted Service account details.
• The subscription package purchased.
• Your payment reference and payment date.
• A clear explanation of the reason for your request.
• Any relevant evidence, such as a payment confirmation or an error message.

Do not send your password, verification code, card PIN, or other secret authentication credentials when requesting a refund.

Review and Decision

We will review the information provided and may contact you for clarification or additional evidence. We will communicate our decision through an appropriate contact channel associated with your request or account. Submitting a request does not guarantee approval.

Refund Method and Processing Time

Where possible, an approved refund will be returned through the original payment method. Our target is to initiate or process an approved refund within five to ten business days after approval, where the payment provider allows it.

The time for funds to appear in your account may depend on the payment provider, bank, or payment method. If a provider takes longer, we will not describe the provider's processing time as being under our direct control.

Trading Risk and Service Limitations

Jackson Hosted Service does not guarantee profits or particular trading results. Trading losses alone are not a reason for a subscription refund. The service may also depend on brokers, MetaTrader 5, hosting infrastructure, connectivity, and other third-party systems.

This does not exclude review of a qualifying technical failure caused by Jackson itself.

Policy Updates and Legal Rights

We may update this policy as our service or obligations change. The policy applicable to a request will be considered alongside relevant payment records and applicable legal requirements. If a provision conflicts with a mandatory legal right, that legal right takes precedence.